Have you encountered a black screen on your Apple TV with an iPhone and Bluetooth icon? It means that your Apple TV box has encountered a serious problem and needs to be reset. You can fix your Apple TV HD or Apple TV 4K set-top box by following these steps.
If your Apple TV is stuck on a black screen showing a drawing of an iPhone and Bluetooth symbol, it’s not working properly. This means something went wrong with the latest software update, and your Apple TV needs to be reset. Don’t worry, it’s an easy fix with just your iPhone.
First, make sure your iPhone has the latest version of iOS 17 or later installed. You can check your iPhone’s settings. Then hold your powered-on iPhone close to your Apple TV. A message will pop up on your iPhone asking if you want to help the Apple TV. Tap “Continue,” and your iPhone will send the Apple TV the software it needs to start working again.
Your Apple TV will restart on its own. If everything goes smoothly, you should be able to use it like normal after it finishes. If you don’t have an iPhone with iOS 17 or your Apple TV still isn’t working, contact Apple Support for help. They may need to replace some parts inside or have you send it in for repairs. But most of the time, just using your iPhone is all it takes to get your Apple TV back up and running.